ServiDocPR LLC (“ServiDoc” or “We,” “Us,” or “Our”) is dedicated to protecting your personal and health information, and as required by applicable laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), we hereby inform you how we protect and use such information. This Privacy Policy applies to all transactions and data transmissions that occur with Us through www.servidocpr.com (the “Site”). By using our Site, you agree to the terms, conditions, and practices described in this Privacy Policy, as well as our Terms of Use, which are incorporated by reference into this Privacy Policy. If you see a term not defined in this Privacy Policy (such as “Services” or “Account”), it has the same definition as described in our Terms of Use.
In order to use our Site and Service, you must provide certain personal information necessary for the transaction, which consists of the issuance of a medical certificate. Therefore, we will request sensitive information from you, such as (but not limited to) your name, address, date of birth, vital data, medical history, medical history, gender, telephone number, credit card number, and/or email address. You may also create a username and password to create an Account and access and use the Service. In addition, we may collect the following information voluntarily provided by you during your interaction with the Site and/or our Service: Billing information you provide to Us, such as credit card information, including the card number, security code, expiration date, cardholder name, and billing and shipping addresses. We collect, but do not store, your credit card or payment information in any usable form, other than for authorization purposes. We may collect information about your purchases or other activities through the Service and associate it with your ServiDocPR account; we, as well as our third-party service partners (such as our advertising agencies), suppliers, and business partners, may also automatically collect information when you use the Service:
Please note that we do not knowingly store, collect, or maintain user information from persons under the age of sixteen (16) unless expressly provided by the person having parental authority over the minor. If it comes to our attention that we have inadvertently received information from a person under the age of sixteen (16) through the Site without proper consent, we will delete that information from our records.
To make the Site function properly, we occasionally place small data files, known as cookies or web beacons, on users' devices. Most websites do this as well. A cookie is a small text file that websites place on the computer or mobile device of users who visit them. Cookies enable the website to remember your actions and preferences (login ID, language, font size, and other display preferences) so you won't have to reconfigure them when you return to the Site or browse its respective pages. On some pages, we use cookies to remember, but are not limited to:
Although cookies are not essential for the Site to function, enabling them will improve your browsing experience. You can delete or block cookies, but if you do, some of this Site's features may not function properly. The information associated with cookies is not used to personally identify you. We also fully retain data about your browsing patterns. These cookies are used exclusively for the purposes indicated here. You can control or delete cookies at any time. For more information, see http://www.aboutcookies.org. In addition to being able to delete all cookies already on your computer, you can also set most browsers to stop accepting cookies. Please note that if you reject cookies, you may have to manually reset your preferences each time you visit a Site, and certain features and services may no longer function.
Web beacons are used to enhance your experience on our Service. A web beacon can be a single pixel (1x1) or a clear GIF. Web beacons recognize certain types of information on your computer, such as cookies, the time and date a website was visited, and a description of the page where the web beacon was placed.
The Site or Service may also include web beacons or third-party software on other devices (such as smartphones, televisions, tablets, etc.) that provide capabilities similar to web beacons. These web beacons or similar technologies allow third-party service providers to collect certain information, such as your IP address, browser type, and the web page you visited before arriving at and after leaving our Service. These service providers process the information they collect to audit, conduct research, and provide information about the Service and the advertisements you see on the Site.
The primary purpose of accessing and using your information is to provide you with a great experience and to provide you with your medical certificates. Your information is collected and stored to provide access to the Service, provide you with the requested services and customer support, and to process and respond to your inquiries. Your information will be stored on our servers with appropriate cybersecurity measures to protect the medical data you provide to us. We may also use the collected information for the following purposes:
This information also helps us measure the performance of our Services, which allows us to continually improve. The information provided can also help us detect fraud, abuse, and other behavior.
We may use your information for internal purposes related to research and development; to make business decisions; or to improve or develop our service and/or products. In addition, your information may be used to generate reports or perform statistical analysis.
Unless otherwise stated in this Privacy Policy, ServiDocPR agrees to keep all information secure and will not disclose it for any purpose not set forth in this Privacy Policy.
We may disclose your information if a government agent or law enforcement officer makes a request, provided we comply with applicable law.
We may transfer, assign, rent, or sell your information to third parties in connection with events outside of our normal business practices, including, but not limited to, a sale, merger, consolidation, change of control, transfer or sale of assets, reorganization, or liquidation.
We may share or disclose your information with our affiliates and/or those entities or persons with whom we have entered into agreements to (i) perform functions or services related to the operation, management, and maintenance of the Site (including, but not limited to, web hosting, programming, or application service providers); (ii) process bills and payments for transactions made through the Site; (iii) process, manage, and deliver the Service on the Site; and/or (iv) provide or send you information about the Site, services (such as medical certifications) and products of ServiDocPR or its affiliates, and services, and/or information in which you have expressed interest.
We may share or disclose your information with our affiliates and/or third parties who may collect and/or use your information to provide or send to you, through any means or method (including, but not limited to, email, telemarketing, push notifications) (i) information about products and/or services in which you have expressed interest, (ii) information about third party products and services, (iii) marketing information, (iv) newsletters, (v) customized services or content, and/or (vi) targeted advertising and/or content.
Information shared with affiliates or third parties will be subject to their respective privacy policies.
We may share or disclose your information in aggregate form with third parties you hire to enable the display and organization of online advertising for our services or products on third-party sites, pages, or websites. These third parties include advertising networks, advertising platforms, agencies, data analysis providers, and social media service providers, among others. We reserve the right to disclose or share information in aggregate form that does not identify any particular user with third parties for marketing analysis purposes.
As described in this Privacy Policy, we may occasionally share your information within our company or an affiliated company, or with third parties. When you use the Site and Services, you authorize us to transfer, store, and process your information in the United States, Puerto Rico, and possibly other countries. The laws in these countries may differ from the laws applicable where you live. For example, information collected within the European Economic Area may be transferred, stored, and processed outside of the European Economic Area and in the United States and Puerto Rico for the purposes described in this Privacy Policy. By using our Site and Services, you consent to the transfer of your data from your home country to the United States.
To the extent permitted by law, we may share your information with law enforcement, government agencies, or authorized third parties in response to a verified request related to a criminal investigation or suspected illegal activity, or any other activity that may expose you or any other user of the Service to legal liability, or to protect our rights or property, or during emergencies when safety is at risk. We may also share your information in response to court orders, subpoenas, or other legal or regulatory requests, and we may provide access to your information to our legal counsel and other consultants in connection with actual or potential litigation.
Your information may be disclosed to third parties in unforeseen situations or situations that cannot be prevented, even when commercially reasonable safeguards are used, such as in the event that ServiDocPR or the Service is subject to hacking or other attack.
We will not share the credit card information you have provided to us with any of our third-party marketing partners. Additionally, if you wish us to stop providing your information to our third-party marketing partners, you may opt out by emailing us at ayuda@servidocpr.com.
Third parties may collect information about your online activities across different websites.
We may contract with third parties for services related to the operation, development, and maintenance of the Site (such as banners, web hosting, applications, among others), including services related to the display and design of online advertising. These third parties may access, collect, and/or use your information through their own cookies, web beacons, local storage technology, or other technology to track the number of users accessing the Site and/or to identify advertising more relevant to your interests, preferences, and activities.
ServiDocPR and its affiliates are not responsible for, nor do they control or sponsor, third-party websites, applications, sites, and/or portals that may be accessed through links appearing on the Site. Therefore, these third parties are solely responsible for the collection, management, and/or disclosure of any information provided on such third-party platforms, pages, applications, sites, and/or portals. ServiDocPR and its affiliates do not guarantee that such third-party platforms, pages, applications, sites, and/or portals will protect the information they collect from their users. These other websites, sites, and/or portals may have their own privacy policies and information collection policies, which you should review before providing any information to them.
We may track your online behavior by using technology to increase the effectiveness of advertisements or content provided on the Site or other channels. Examples of online behavior that may be tracked include responses to promotions or advertisements, websites visited, and content accessed.
Currently, some browsers offer users the option to select "do not track" in their settings. These browsers, in turn, transmit signals to the websites with which the browser communicates. To the extent there is no industry uniformity regarding the use of this type of technology, we will not currently assign value or meaning to, or respond to, "do not track" signals.
We may offer mechanisms that will allow you to correct or delete the information you have provided to Us. You must access, correct, or delete the information you provide as part of your registration through the mechanisms available on the Site. If you wish to review or delete the information that has been collected, you may do so through the Site or by sending an email to ayuda@servidocpr.com.
You acknowledge and agree that even if your information is deleted, certain information may still be stored in the records and/or archives of ServiDocPR and/or its affiliates with whom such information has been shared as described in this Privacy Policy to comply with the law, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Terms, and take other actions permitted by law. However, such information will not be used by ServiDocPR or its affiliates for any commercial purposes.
If you have any questions about this Privacy Policy, please email ayuda@servidocpr.com.
At any time, you may choose to revoke the authorization you have given Us to use your information to provide or send you information about the services and products of Our affiliates or third parties, or to share your information as described in this Privacy Policy. You can exercise these options in the following ways:
If you do not wish to receive commercial emails, you may do so by using the mechanism provided in commercial emails we send (located at the bottom of each message) to request that we stop sending you future messages. If you have any difficulty using the mechanisms we offer to request that you no longer receive commercial emails, you may send an email to ayuda@servidocpr.com indicating the commercial messages you do not wish to receive.
If you wish to cancel the authorization you have given us to share your information in the manner described in this Privacy Policy, you must cancel your account on the Site or send an email to ayuda@servidocpr.com.
ServiDocPR reserves the right to amend, modify, add to, and/or replace this Privacy Policy, in whole or in part, at any time. We may notify you of such changes by posting them on the Site at least thirty (30) days prior to the effective date of the changes. We will also notify you of material changes to this Privacy Policy by sending an email to the email address you most recently provided to us at least thirty (30) days prior to the effective date of the changes. In such notice, we will provide the effective date of such amendments, changes, substitutions, or modifications to this Privacy Policy. Our use of the Site to notify you of amendments, changes, substitutions, or modifications to this Privacy Policy shall be deemed sufficient notice to you. Unless otherwise indicated in a specific notice, changes or amendments to this Privacy Policy will be effective as soon as they are posted through the Site. Any material changes to this Privacy Policy regarding information collection, use, and disclosure will be effective prospectively, except where you expressly consent to such material changes applying to your information collected under prior versions of this Privacy Policy. Your continued use of our Service following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. If you do not agree to the new terms, you must immediately cease use of the Site and/or Service, and if you created one, you may terminate your Account within the applicable thirty (30) day period by contacting us or deleting it from the Service.
If any provision of this Privacy Policy is declared void, illegal, unconstitutional, or otherwise without legal effect, in whole or in part, by a court of competent jurisdiction, the remaining provisions will remain valid and will continue to bind the parties for all legal purposes.
YOUR ACCESS, USE, VISIT, OR TRANSACTIONS CONDUCTED THROUGH THE SITE, AS WELL AS ANY DISPUTE RELATED TO THE PRIVACY OF YOUR INFORMATION, IS SUBJECT TO THE PROVISIONS OF THIS PRIVACY POLICY AND THE TERMS OF USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, APPLICABLE LAWS, INDEMNIFICATION AGREEMENTS, AND RELEVANT RULES SET FORTH THEREIN.
Personal information collected under this Privacy Policy is controlled by ServiDocPR. Personal information collected on the Site and shared with our affiliates and/or subsidiaries pursuant to this Privacy Policy is controlled by the affiliate or subsidiary.
If you believe your rights to the protection of your personal information have been violated, you can contact ServiDocPR at ayuda@servidocpr.com.
In the event that our systems are subject to an attack or vulnerability that puts the security of your personal or medical information stored by ServiDocPR at risk, we will notify you within sixty (60) days by email about the event, so that you can take the necessary corresponding measures. If we do not have your email address, the notification will be published on the Site.